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Each product is hand checked by our team before it goes out the door to ensure you get the best! We make every effort to ensure your order arrives in perfect condition. If you received the wrong defected products, please make a picture of it and contact us by this email sales@shopisticator.com. In the mail topic, write the order number. We will send you a return label to send the order back to us. All cost will be covered by us.
Return and Refund Policy applies only to “incorrect” or “faulty product” upon receipt as a result of our error, and product must be unused and in the same condition that you received it. We do not accept return and refund request of product due to change of mind, or ordered by mistake or any other reasons. Cancellation only applies one (1) business day after ordering.
Should you wish to return your item(s), please kindly email us with the reason of return within 7 business days after receiving your order. Return claim after this time period will not be accepted.
To request further instructions on how to return your order, please contact us. Returns without prior communication with us will not be accepted.
Returns made will be refunded in your original form of payment within 3 business days. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Please note that return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
We cannot guarantee reshipment for lost item due to incorrect address provided by purchaser. We strongly encourage you to carefully check your order details and shipping address on your cart before making any payment.
Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price.